HOW
DO I....
Contact The Surgery?
We operate a triage service for those patients requesting to see a doctor the same day. Please contact the practice in the usual way. A doctor or a nurse will contact you by telephone and offer you the appropriate level of service for your particular problem, which may be:
• Advice only
• A prescription
• An appointment (same day or routine) with a doctor or nurse.
You may find it more convenient to be called back on your mobile phone thus enabling you to carry on with your normal day to day business.
You may also request a telephone consultation with a doctor or nurse.
Appointment Times |
| Monday |
9.10 - 11.30am (book on day) |
| 3.30 - 6.00pm (shared clinic/book on day) |
| Tuesday |
8.30 - 11.30am (pre-bookable and book on day) |
| 3.00 - 6.00pm (pre-bookable and book on day) |
| Wednesday |
8.30 - 11.30am (pre-bookable and book on day) |
| 3.00 - 6.00pm (pre-bookable and book on day) |
| Thursday |
8.30 - 11.30am (pre-bookable and book on day) |
| 3.00 - 6.00pm (pre-bookable and book on day) |
| Friday |
8.30 - 11.30am (pre-bookable and book on day) |
| 3.00 - 5.50pm (shared clinic/book on day) |
Not all the doctors are available at every surgery and times of surgeries may vary with each doctor.
The shared clinics on Monday and Friday afternoons are all 'book on the day'. The doctors work off one list, which means patients are seen by the doctors in turn. Nurses' appointment times vary from day to day.
Waiting Room Services
We are pleased to offer a number of waiting room services. To save you queuing at the reception desk there is a fast track arrivals system. This is a touch screen which you will find to the left of the reception desk. We also have a plasma screen which we use to publicise useful information. You may also take your own blood pressure on the BP machine. It will give you a printed slip with your BP readings. Please pass this to reception or the doctor or nurse for recording on your records.
HOW DO I....
Make an appointment
APPOINTMENTS SYSTEM
Appointments are for ten minutes and for one problem only. If you wish to discuss more than one problem, please book a double appointment.
Like all practices, our appointments are in considerable demand and we continue to address this by developing our nursing services. That is because our experienced nursing team can deal with many problems previously dealt with by doctors.
There are a significant number of same-day appointments available each day as well as appointments than can be booked in advance. When you ask for an appointment, you will be offered one within two working days, and usually the same day. We work as a clinical team and the appointment may not always be with your usual doctor. If you wish to see a specific doctor you may need to wait until they are next available in the surgery.
HOW TO SEE A NURSE
You can make an appointment to see the nurse for blood tests, travel advice, wound care, ear syringing, flu vaccinations, asthma reviews and cervical smearss. When you make an appointment the receptionist will ask you to indicate what you need the appointment for, so that an appropriate length of time can be allocated to you. We offer a range of contraceptive services. We aim to review patients having regular checks of diabetes, asthma and chronic heart disease at least once a year.
We offer a full range of immunisations for children and adults.
Appointments for baby and pre-school immunisations will be sent to parents from the child record unit. If you cancel an appointment an alternative will be sent in due course. Fifteen year olds will be sent a letter telling them to book an appointment for their booster injections (they will need to bring an adult with them).
For travel vaccinations you will need to fill in a form, leave it at reception and then telephone the surgery a week later to find out which injections you need. There may be a charge for some vaccinations.
We also offer a full family planning service that includes coil-fitting and Implanon implants. For blood tests please make an appointment with our phlebotomist.
HOW TO SEE A DOCTOR OR NURSE
Our doctors will see you in the surgery by appointment. Appointments can be made with reception by calling at the surgery or telephoning 579500.
HOW DO I....
Obtain a home visit
If you can possibly get to the surgery, please do so. For those too ill to come to the surgery, home visits can be arranged. Please telephone requests on 01273 579505 by 10.30am if you can and be prepared to give our staff some idea of your symptoms to help the doctor to put the visits in order of priority. We usually encourage children to be brought to the surgery.
HOW DO I....
Obtain test results
After the doctor/nurse has checked your result a message will be left onscreen for you.
Please telephone between 3.00 - 5.00pm when the phone lines are less busy. Results should be available within five working days. They will only be given to the patient concerned.
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